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http://www.dspace.espol.edu.ec/handle/123456789/5738Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Jiménez Guastay, César Felipe | - |
| dc.contributor.author | Medina Carrión, María Soledad | - |
| dc.contributor.author | Ortega Poveda, Gabriela Geovanna | - |
| dc.date.accessioned | 2009-06-29 | - |
| dc.date.available | 2009-06-29 | - |
| dc.date.issued | 2009-06-29 | - |
| dc.identifier.uri | http://www.dspace.espol.edu.ec/handle/123456789/5738 | - |
| dc.description.abstract | bstractA tpresentitisobviousthatforcustomerstoformapositiveopinionofthecompany,itshouldmeetallcustomers´needsandexpectations.T herefore,iftomeetcustomerexpectationsisasimportantashasbeensaid,itisnecessarytohaveadequateinformationaboutcustomersthatcontainaspectsrelatedtotheirneeds,inwhichtheattributesaresettodeterminethelevelofqualityachieved.I nthispaperwedeterminethepresentconditionsofservicedeliveredtoPacifiCard´scustomerssuggestingcorrectionsandimprovementstotheproblemsthatareaproductofinternalandexternalinvestigationofthecompany.T hebasisfortheauditisthesystemSERVQUALthatisatooltoassessandunderstandtheexpectationsandperceptionsthathavecustomerswithaserviceAndweconcludedthatthepartnersareinaneutralstateofsatisfactionwithregardtotheresponsivenessandempathyoftheexecutivesofclientservces.Andinrelationtothetangibleelements,reliabilityandsecurity,thepartnersaresimplysatisfied. | en |
| dc.language.iso | spa | en |
| dc.rights | openAccess | - |
| dc.subject | AUDITORÍA DE SERVICIOS AL CLIENTE | en |
| dc.subject | CALIDAD | en |
| dc.subject | SERVQUAL | en |
| dc.subject | ALTERNATIVAS DE MEJORA DE SERVICIOS. | en |
| dc.title | Proyecto de auditoría de servicios a pacificard s.a. en la ciudad de Guayaquil. | en |
| dc.type | Article | en |
| Appears in Collections: | Artículos de Tesis de Grado - FCSH | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Proyecto de Auditoria de servicios a Pacificard S.A..pdf | 803.22 kB | Adobe PDF | View/Open | |
| Proyecto de Auditoria de servicios a Pacificard S.A..ps | 3.49 MB | Postscript | View/Open |
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