Desarrollo de una plataforma para la gestión de clientes con funcionalidades de inteligencia artificial

Abstract

This project aims to implement an automated customer service management platform for ESPOL’s training programs, integrating artificial intelligence to optimize payment plans, payment tracking, and participant communication. The main objectives include enhancing administrative efficiency, personalizing financial management, and providing detailed reports. During the project's development, modern technologies such as React for the frontend, .NET for the backend, and MySQL for the database were employed. These tools enabled the design of specific modules for payment plan generation, automated notifications, and financial reports. The results demonstrated significant improvements in automating critical processes, reducing manual errors, and optimizing time. A positive user experience was achieved, although areas for improvement were identified in data validation and real-time synchronization. In conclusion, the SAC AI platform is an integrated tool that addresses ESPOL's current needs and ensures scalability for future developments. Keywords: Automated management, artificial intelligence, payment generation, financial reports.