Reducción del tiempo de gestión de ventas en una distribuidora autorizada de una empresa de telecomunicaciones

Abstract

CONDITION FOR PUBLICATION OF PROJECT. The main objective of the project is to reduce the average sales processing time in an authorized distributor company of a telecommunications firm, starting from a situation where the process takes 8.71 working hours, exceeding the established goal of 6.36 hours. It is proposed that through the implementation of technological and organizational improvements, operational efficiency can be optimized and processing times reduced. For the development of the project, a data management system was implemented to centralize customer and bonus information, an artificial intelligence tool was integrated for automatic validations, and the workflow of the collections department was restructured to grant it greater autonomy. DMAIC-based methodologies were used for continuous improvement and process control. The results showed a significant reduction in the average sales processing time to 6.65 working hours, approaching the established goal. Additionally, data quality and operational efficiency were improved, reducing errors and eliminating bottlenecks. It is concluded that the implemented solutions optimize the sales management process, strengthening operational efficiency and the distributor’s competitiveness in the sector. Keywords: Average processing time, DMAIC methodology, Bottleneck, Sales, Distributor, Efficiency, Automation.