Propuesta de mejora en procesos logísticos para la eficiencia en operaciones de despacho de contenedores

Abstract

CONDITION FOR PUBLICATION OF PROJECT. This project analyzes inefficiencies in the logistics process of empty container dispatch at a company in Guayaquil, proposing a continuous improvement model based on Lean, SMED, 5S, and DMAIC methodologies to increase operational efficiency, reduce waiting times, and improve interdepartmental coordination. The qualitative research was conducted through direct observation, time measurement, staff interviews, and analysis of operational records, enabling the identification of bottlenecks, the redesign of critical activities, and projections of significant and sustainable cost reductions. As a result, the average vehicle service time decreased from 22 to 12 minutes, documentary errors were reduced by 70%, and vehicle congestion during peak hours dropped by over 60%, demonstrating significant improvements in productivity and driver satisfaction. Additionally, the company’s competitiveness was strengthened, contributing to the modernization of the Ecuadorian logistics sector. It is concluded that adopting Lean Logistics enhances process effectiveness and represents a replicable strategy for other companies in the sector, supporting the sustainable and competitive development of the national logistics system. Keywords: Lean Logistics, continuous improvement, operational efficiency, container dispatch, port logistics