Automatización de validación de pagos de multas en el Terminal Terrestre de Guayaquil

Abstract

CONDITION FOR PUBLICATION OF PROJECT. Terminal Terrestre de Guayaquil faces operational inefficiencies due to the manual validation of fine payments, causing delays in the departure of transport units. This project aims to implement an automated payment validation system through integration with banking platforms, seeking to optimize verification times and improve the collection management process. The proposal responds to the need to eliminate bottlenecks that affect service punctuality and passenger satisfaction. For the development, an evolutionary prototyping methodology was used, and the creation of a functional mobile application prototype was selected. Two mobile applications were designed: a bank transfer simulator and the “ValidaPay TTG” tool, allowing real-time queries of payment receipts. The analysis data revealed that the conventional procedure requires an average of 2 minutes per validation, with peaks of up to 5 minutes during periods of high demand. The automated system demonstrated the ability to reduce these times through instant verification. It is concluded that the automation of financial processes using accessible technological tools is a viable solution that strengthens internal control and improves the quality of public service. Keywords: Operational efficiency, Collection management, Evolutionary prototyping, Operational audit.