Manual de procedimientos operativos para mejorar la eficiencia productiva en una microempresa textil

Abstract

The project consists of designing an operational procedures manual to solve the productive problems of a textile microenterprise, integrating the structure of the ISO 9001:2015 standard and under the principles of BPM. The objective is to optimize the main production process of the business line to achieve a reduction in delayed order deliveries and the lack of planning in the operational area. To achieve this, the PDCA cycle methodology was used along with information gathering techniques such as interviews and Gemba walk. Continuous improvement tools such as Ishikawa and Pareto were also used. During the implementation period, indicators were used to compare values before and after the changes. The most relevant indicator is the process compliance with respect to the ISO standard, which shows an increase to 78.94%, which suggests that, thanks to the implementation of the manual, the production process improved, even with the incorporated regulations. It is concluded that the proposal helps to standardize important processes, which consequently makes it possible to reduce delayed deliveries. Keywords: Procedures manual, Textile microenterprise, Productive efficiency, ISO 9001:2015, Continuous improvement.