Resumen:
The present study is a professional report that describes narratives and
experiences taken from the real life of a cabin crew member, of a flight
company, during the three phases of attention to passengers, which has
been used, as inputs, to prepare a proposal to enhance the aviation
company. Additionally, a survey was applied to a purpose sample of 40
participants. The origins of the role of a cabin crew member, the importance
of such role for the security and the quality of the service offered to
passengers were part of the results obtained. The proposal includes two
main objectives: first, to enhance the image that the passengers have about
the functions of a cabin crew member, through diffusion activities; and,
second to recommend the inclusion of academic content in the formation
plan and training of the cabin crew members to be. Finally, conclusions and
recommendations are presented.
