Administración de calidad en el desarrollo de un sistema de información

Abstract

This article presents the different concepts, processes and activities that provides Project Management Quality management in order to obtain an efficient and achieve total customer satisfaction. Detailing different policies, activities, standards, methodologies and resources to achieve continuous improvement of quality processes developed during the lifetime of the project. The Quality Management process will divide into three stages: Quality Planning, Quality Assurance conduct and perform quality control, finally give an example of a real project to which you have applied the above theory.