Optimización de la planificación de la jornada laboral de los trabajadores del área de nutrición y dietética de una casa de salud ubicada en la ciudad de Guayaquil

Abstract

CONDITION FOR PUBLICATION OF PROJECT. This research addresses one of the main issues faced by many companies: the planning of the workday. The main objective of this study case was to Optimize the planning of the workday for staff in the Nutrition and Dietetics Department of a Healdth House located in the city of Guayaquil, through the use of mathematical tools that allow for improving the service provided to patients. To facilitate the application of the model, a fixed average production value was considered base don historical data, which can also be used as a basis for planning and sourcing raw materials, given that variations in production between services and days are minimal. The exemplified model considered the labor regulations for special working hours and revelead that there was no adequate allocation and planning of personnel. Althougt the application of the modeling shows significant improvements, it currently presents limitations because it considers fixed average production, opening an opportunity to improve the model in a future research by considering the dynamic variations that could exist. Its is recommended to implement and monitor the pilot model, as well as its evaluation and impact on the patient satisfaction index at the Health House. Keywords: Optimization, Planning, Production, Work Day, Health House.