Automatización del proceso de cobranzas para mejorar la gestión financiera en emprendimientos de alimentación

Abstract

This study addresses the review and automation of the accounts receivable process of a catering venture operating in residential areas of Guayaquil, with the aim of improving the operational and financial management of the business by overcoming the limitations associated with manual records, reliance on memory, and the lack of reliable financial reports. The proposal is based on the design of a customized software solution that optimizes payment recording, accounts receivable control, and the automatic generation of financial information, facilitating real-time decision-making. The project was developed using the DMADV methodology, applying techniques that enabled a detailed situational analysis, identification of root causes, establishment of improvement opportunities, and the design of a software prototype adapted to the operational dynamics of the venture. The results showed that the use of manual records increased errors and delayed information consolidation, while the proposed solution reduced report generation time by 90% and decreased recording errors by 70%. It is concluded that automating the accounts receivable process strengthens financial management, improves internal control, and contributes to the sustainability and formalization of informal food ventures. Keywords: Process Analysis, Microenterprises, Financial Traceability, Operational Efficiency, Technological Adoption.