Plan de mejora del clima organizacional en la panadería y pastelería el Triunfo

Abstract

CONDITIONING OF PROJECT PUBLICATION. This project aims to analyze the organizational climate at the Panadería y Pastelería El Triunfo and to propose an improvement plan that strengthens the work environment. The research followed a qualitative approach, using semi-structured interviews and a focus group as data collection techniques. The diagnosis revealed positive aspects such as teamwork and mutual respect, as well as weaknesses in internal communication, recognition, leadership style, and physical conditions. Based on the results, an improvement proposal was designed, structured around five key areas, with concrete actions, an implementation timeline, and an evaluation indicator system. This plan is expected to improve employee motivation, satisfaction, and commitment, thus positively impacting performance and the overall organizational climate. Keywords: Organizational climate, communication, leadership, recognition, motivation, improvement plan.