Diseño de una interfaz de usuario para optimizar la gestión del servicio de Carpool dirigido a estudiantes de ESPOL

Abstract

ESPOL students commuting to the Gustavo Galindo campus face daily challenges related to safety and travel time due to the location of the campus. In response to this issue, a student-initiated and student-managed carpooling service emerged; however, it presents organizational limitations as it is managed through WhatsApp. The aim of this project is to design a user interface prototype for a mobile application that optimizes trip management and expands the service’s reach to potential users, justifying its importance in improving student accessibility. For its development, an analysis of the current service was conducted, gathering information from frequent users and their main needs. Likewise, UI and UX design tests were carried out with potential and regular users, evaluating usability aspects and the overall design of the prototype. The results showed that the proposed design allowed for the identification of improvements in the user experience, as well as in the clarity and accessibility of the application. It is concluded that, through the design of a graphical interface for a mobile application, it is possible to optimize the safety, organization, and reach of the carpool service, offering a solution adaptable to the current needs of students. Keywords: University mobility, carpooling, mobile application, user experience.