Automatización del sistema de cobros por parqueo de vehículos particulares

Abstract

CONDITION FOR PUBLICATION OF PROJECT. This project presents the design of an automated vehicle access, control, and payment system for a land terminal parking facility, to optimize vehicle flow, reduce congestion during peak hours, and strengthen internal control over revenue collection. The proposal is justified by the limitations of the current manual system, which is characterizes by long waiting times, operational saturation, and risk associated with cash handling, negatively affecting efficiency, transparency, and service quality. The study was developed through applied research with a technological emphasis, using process modeling tools such as BPMN 2.0, as well as the analysis and visualization and of a real vehicle-demand data. In addition, internal control aligned with the COSO framework and Lean Management principles were incorporated for process redesign. Simulation results showed an 83,5% decrease in the average time vehicles remained in the system, a significant decrease in queue lengths, and improved resource utilization, even under high-demand scenarios. In conclusion, the proposed automated system substantially improves operational efficiency, transaction traceability, and the parking facility’s response capacity. Keywords: automation, internal control, process simulation, operational efficiency