Mejora del indicador OTIF en una empresa de producción y distribución de alimentos balanceados

Abstract

The objective of this project is to improve the performance of the OTIF (On Time In Full) indicator in the logistics distribution process of a balanced feed production company, in response to recurring failures in the timeliness and completeness of orders. The work was carried out with the support of staff from the logistics, customer service, and transportation planning departments. Using information and analysis of historical dispatch data, operational records, and indicator performance, it was identified that the low OTIF performance was mainly related to punctuality. Likewise, the lack of standardization in order planning and monitoring, reactive prioritization of urgent orders, underutilization of the fleet, and limited visibility of order status between areas led to reprocessing, returns and delays. Solutions for dispatch planning and monitoring were developed with the help of the DMAIC approach. As a result, weekly OTIF increased from 69% to 77%, with greater compliance with the dispatch plan and a reduction in returns. It is concluded that standardization of the logistics process results in a more reliable and sustainable level of service. Keywords: OTIF, dispatch planning, logistics, DMAIC, service level