Automatización del procedimiento de venta de tasas de contingencia en una terminal terrestre

Abstract

CONDITION FOR PUBLICATION OF PROJECT. Guayaquil Bus Terminal is one of the main transportation hubs in Ecuador and requires efficient management to meet its high operational demand. Among its most critical processes is the collection of contingency fees, which are essential for financial sustainability. However, the current system shows limitations in automation, traceability, and control, leading to delays and operational risks. This research proposes the modernization of the contingency fee collection process through the use of digital and analytical tools. Using a mixed methodology, which combined interviews with operational staff and the analysis of historical sales data, the study identified weaknesses and constraints in the current process. The proposed model incorporates automation, electronic payments, and interactive dashboards in Power BI, thereby improving efficiency, security, and management capacity while enhancing the quality of service at the Guayaquil Bus Terminal. Keywords: automation, contingency fees, Guayaquil Bus Terminal, digital systems, Power BI.