Análisis del estrés laboral y sus consecuencias en la salud ocupacional del personal administrativo de una empresa de Ingeniería Industrial

Abstract

Occupational stress represents a significant psychosocial risk in administrative environments due to high cognitive and organizational demands that may affect workers’ occupational health. The present study aims to analyze occupational stress and its consequences among administrative personnel in an industrial engineering company, based on the hypothesis that the combination of high psychological demands and low job control increases the risk of physical and mental health impairment. The research is justified by the need to generate technical evidence to support psychosocial risk prevention strategies. The study was conducted using a quantitative, non-experimental, descriptive, and cross-sectional design. A questionnaire based on the Demand–Control–Support model proposed by Karasek was applied to 27 administrative employees, and descriptive statistics were used, considering the median as a cut-off point. The results showed moderate levels of psychological demand and job control, high social support, and 52% of participants classified in low-risk quadrants, although cases of high strain were identified. It is concluded that, despite an overall stable organizational condition, preventive strategies aimed at strengthening autonomy and balancing job demands are required. Keywords: occupational stress, occupational health, psychosocial risks, demand–control–support model.