Diseño de una plataforma tecnológica inteligente para el control interno en una estación radial

Abstract

CONDITION FOR PUBLICATION OF PROJECT. In a context where digital transformation often outpaces the modernization of internal controls, this project proposes a comprehensive management model for a radio station. The objective is to design a technology platform that formalizes critical operational processes, bridging the gap between digital agility and robust oversight to mitigate risks. To achieve this, the project began with an in-depth diagnosis of a case study, applying the DMAIC cycle to ensure the solution addressed the problem's root causes. Tools such as the Analytic Hierarchy Process (AHP) were used to prioritize high-impact functionalities, and the House of Quality (QFD) framework was employed to translate user needs into a technical design. The main outcome was a functional prototype that transformed informal practices, such as inventory management and approval workflows, into structured and auditable processes. The pilot test not only validated the design's viability but also revealed a positive shift in the organizational culture towards formalized control. The study concludes that technology, when integrated within a holistic approach, is a key catalyst for the safe modernization of SMEs, demonstrating that it is possible to strengthen control without sacrificing agility. Keywords: Operational Efficiency, Auditability, Digital Transformation, Process Management, Broadcasting.