Implementación de un sistema de monitoreo para la trazabilidad en una empresa logística en Guayaquil

Abstract

This project aims to evaluate the efficiency of a process monitoring system implemented during the distribution of products characterized by high commercialization and strong market dynamism in Ecuador, with a specific focus on distribution to points of sale in the cities of Guayaquil and Santa Elena. This context requires strategies capable of responding to the inherent operational problems of the business, which are currently addressed by the organization, although often at the expense of the accuracy of the reported information. Based on the established processes, an analysis is conducted to identify risks and weaknesses that undermine the reliability of these processes. This assessment supports the development of a new process manual designed to ensure greater security and reliability in the information reported from distribution routes. The necessary controls are defined to guarantee the proper flow of information, starting from the route crew member who generates a request and extending to the distribution supervisor who approves or rejects the resource. To this end, factors such as communication waiting times, the reporting of incorrect or false information, data visualization and manipulation, and access to technological equipment are taken into consideration. Keywords: SCOR-DS, Monitoring, Resource Management.